Logie Country House Logo

Terms & Conditions

FREQUENTLY ASKED QUESTIONS

  • A non-refundable deposit will be taken at the time of booking. The deposit and payment terms are as follows.
  • A £1500.00 deposit is required to secure the booking. After that we ask that you make regular payments, be 50% paid 12 months before and be fully paid up four months before your check in.
  • We reserve the right to cancel a booking without refund if the final balance is not received within 4 months of check-in.
  • A small surcharge may be added for all credit card payments. Debit cards, cash, cheques or bank transfers do not incur a charge.
  • A valid credit / debit card must be used to guarantee the security deposit prior to check-in. The expiry date of the card must be later than the requested check-out date. We may pre-authorise a credit / debit card for the security deposit to cover damage. This is only charged should there be any damage.
  • All accommodation is strictly non-smoking. Guests who smoke or allow smoking in the accommodation will be charged £500 for deep cleaning. There is under cover smoking available outside the house and ballroom or a further 140 acres of open space on the doorstep.
  • Check-in time on day of arrival is 16:00. Check-out time is 10:00 on day of departure. Early and later check-out times are usually available subject to prior request.
  • All quoted rates are inclusive of applicable sales taxes.

CANCELLATION

  • We regret the need to levy any cancellation fees, but we are frequently unable to re-let Logie without sufficient notice (which can be over a year for a wedding booking).
  • The Cancellation fee is 100% of original booking price if the booking is cancelled within 4 months of check-in.
  • The Cancellation fee is 50% of original booking price if cancelled within 12 months of check-in.
  • The Cancellation fee is the deposit only, if cancelled with more than 12 months notice.
  • If we are able to re-let Logie following a cancellation, for (or above) the original booking price, we will refund up to 100% of the original cancellation fee at our discretion.
  • We reserve the right to take any fee due from the credit / debit card used at time of reservation, up to the full value of the booking.
  • PLEASE ensure that you have valid accommodation and wedding insurance when you make the booking as we will not be able to refund any money outwith these terms and conditions.

THE HOUSE

  • For the purpose of these terms, House includes the House, Out-Houses, Stables, Ballroom, Grounds and any Marquee.
  • You are renting our private house. We ask that you behave accordingly. While we are happy to welcome guests, we will not tolerate inconsiderate behaviour and reserve the right to eject guests, without notice or refund. Examples of what we consider inconsiderate behaviour are drug taking, excessive noise (we have neighbours to consider), damage to property, smoking in the accommodation, driving on the lawn, etc.
  • The lead guest (the person who booked the accommodation) is responsible for the house and the behaviour of everyone who uses it during their booking. They are also responsible for ensuring that people on the premises are their guests or known to them (e.g. not gate crashers). They are responsible for any damage, losses or theft. They are also responsible for ensuring that the house is locked and secured. The house manager works solely for and as directed by the owners. (The caterers will provide their own staff in the case of weddings and functions).
  • Guests will be held liable for any damage, loss or personal injury that they, their guests or anyone on the premises may cause. Where appropriate, this liability will include an out of service charge for the accommodation at the published rate, for the duration that the accommodation is out of service, plus the full cost of alternative accommodation, should subsequent guests be relocated or inconvenienced.
  • There is a good housekeeping deposit, which is not indicative of the maximum liability of the guest. Should our losses be greater than the deposit taken, we will seek payment of the full amount. The housekeeping deposit may be secured as a pre-authorised amount on your credit card, which is not charged unless there are damages to be paid, when we will help ourselves. (For example broken glass in the pool is likely to incur a cost running into thousands of pounds, as it will need to be drained, cleaned, refilled and reheated. We will also compensate any subsequent guests unable to use the pool while this happens).
  • We do not allow self-catering for any more than 32 people in the house without prior arrangement.
  • Anything out of the ordinary (i.e. trestle tables and shivari chairs) furniture moving will need to be carried out at guests cost.
  • The Ballroom is only for use on the day of the wedding / function and will usually be available for setting the day before. Use of the Ballroom the day after the wedding may be possible with prior arrangement.
  • Under exceptional circumstances, we reserve the right to change bookings to alternative accommodation prior to commencement of stay. Guests will be notified of any changes. (We have never had to do this either).

WE DO NOT ALLOW

  1. Fireworks (indoor, outdoor or “animal friendly”) as there are horses close by.
  2. Chocolate fountains (had a bad and very expensive experience with the curtains in the Drawing room and a bride’s dress).
  3. Confetti – except strictly inside the Ballroom and it must be biodegradable (cannot vacuum it off the driveway). Confetti cannons are banned everywhere (cannot vacuum it out of the ceiling drapes).
  4. Candyfloss machines (See chocolate fountain above)
  5. Smoke generators or pyrotechnics except with prior consultation (as they set off the fire alarm).
  6. Verbal or physical abuse towards the staff. We will not hesitate to call the police and have abusive guests taken away. We also always prosecute and have remote viewable CCTV cameras.

GENERAL

  • Stolen goods are charged at cost plus a £250 “restocking fee”. So PLEASE do not take home our bathrobes, Xboxes or DVDs, as the cleaners do a stock take at check-out. (Don’t worry about a few broken dishes).
  • Only persons notified at time of booking may occupy the accommodation. The maximum number of persons permitted to occupy the accommodation is limited to 10 adults plus children for the guest wing and 22 adults plus children for the main house except in the case of a wedding booking, where the maximum is generally 100 in the house or 180 in the Ballroom and stables. This limit may not be exceeded, except with written approval of the owners or their agent so please don’t try to hold a secret wedding reception without telling us about the 100 day guests first. (Yes, someone really did this).
  • Up to three camper vans are welcome. Sorry we do not allow tents.
  • Please ensure that you leave the accommodation as you found it. We will clean and change the beds, but we expect it to be relatively tidy and the dishes, cutlery etc washed (or in the dishwasher). The good housekeeping deposit shall be forfeit if it is necessary to carry out any cleaning out with what we consider to be reasonable or for any losses or repairs, not attributable to normal wear and tear.
  • We are happy to welcome dogs. Please ensure that they do not eat the furniture or plants and that they are kept on a lead in the garden and immediate grounds (there are chickens, cats, pheasants and red squirrels about), and please clean up any mess (there are children around.
  • Every effort will be made to ensure that guests can stay in the accommodation that they have booked, however under exceptional circumstances, we reserve the right to find guests alternative accommodation. We will inform guests of any changes prior to their arrival. (We have never had to do this).
  • Discount cards, special rates and special offers are only valid for offers published on our extras and offers pages, are not valid with any other offers, reduced or corporate rates and are subject to availability at time of booking.
  • The cleaning staff will usually only enter the house late morning to early afternoon but we reserve the right for the owners and their agents to enter the house at any time. This includes tradesmen.
  • Children are welcome but their close supervision and safety is the responsibility of the accompanying adult(s). They should be supervised at all times, including in the garden, trampoline, on the climbing frame, tree house, etc. We require adult supervision in the hot tubs and pool of anyone under the age of 16.
  • Guests should not stray (or allow their children to stray) onto private property which is clearly signed.
  • We accept liability for loss of any article left in our safe deposit, up to a limit of £250.
  • We do not accept liability for loss of or damage to any items left in any of our stores, the marquee, ballroom or house.
  • We will endeavour to reunite guests with any lost belongings after their stay, but will not be held responsible for their safekeeping, or safe return. We will not be held responsible if items go missing in the post / transit and will post by normal mail (unless otherwise directed).
  • Guests will be held responsible for ensuring that windows and doors are locked as necessary. Guests will also be responsible for securing the premises against gate crashers and uninvited guests.
  • We reserve the right to cancel single-sex group bookings. We do not really want groups of drunken yobs staying. We do not allow hen or stag parties. Drunken nice people are very welcome though.
  • In the event of any dispute or if we receive a serious complaint, we reserve the right to terminate your stay without notice.
  • Guests using internet access do so within the bounds of UK law.
  • Sky+HD includes film channels but excludes sports and sky box office.
  • The pool temperature is set between 26 – 30 degrees Celsius, dependant on the time of year and the load on the house central heating system. (It is not set to warm bath temperature).
  • We take no responsibility for any loss, damage or injury for services or goods provided by third parties companies including, but not limited to vehicles parked on the estate, leisure club, riding stables, casino, restaurants, taxi companies, caterers, florist, band, hairdresser, photographer, makeup artist, masseur, entertainers, helicopters (sit in ones or drones).
  • Management reserves the right to change the location, layout and makeup of the Ballroom and associated facilities, including substituting the ballroom for a marquee. (We have never had to do this).
  • Management reserve the right to carry out maintenance / construction work at any time (but will ensure that this is as quiet as possible and no non-essential work will be carried out on wedding day).
  • Wedding parties must provide coaches in the evening if they have more than 30 evening guests and car parking will be limited to 30 cars on the evening of the wedding to ensure that there is no noise nuisance with late night revellers leaving the wedding after 11.00 pm.
  • Guests and their suppliers using the ballroom only (i.e. not staying in or visiting the house, with no business in the house itself, not visiting the standing stones on the way to the house) or exercising any other right of access must use the rear driveway from Whiteford. Late night traffic must exit the ballroom via the rear driveway to Whiteford.
  • Information provided at the time of your enquiry (Typical menus, quotes, bar prices, drinks prices, etc.) may be subject to change and should be treated as indicative only.
  • The Cancellation fee is the deposit only, if cancelled with more than 12 months notice.
  • The Cancellation fee is paid to date for any promotional rates applied.

COMPETITIONS

  • Lets face it, we run competitions because we are nice and not to make money, so we reserve the right to change the prizes, time, location and pretty much everything else as we see fit.
  • Competitions do not include the cost of catering, flowers, wedding cars, entertainers or any other cost associated with your wedding, other than that of the ballroom itself.
  • For the purpose of these terms, competition, giveaway and draw have the same meaning.
  • We reserve the right to change prizes and terms at any time.
  • We reserve the right to cancel a competition at any time.
  • We reserve the right to extend the closing date of a competition at any time.
  • Prizes must be claimed within 30 days of the end of a competition.
  • We reserve the right to withhold any prize should we feel that it was obtained in an un-sportsmanlike manner.
  • Competitions are for the USE of the house and/or ballroom in accordance with our normal terms and conditions, not the actual house itself. That’s right, you don’t get to own the house!
  • Winners are bound by these terms.
  • This prize is not exchangeable or transfer